Help Center
Frequently Asked Questions
Find answers about using Reprota home services marketplace
01
How does Reprota work?
Reprota is a trusted home services marketplace that connects homeowners with verified local service providers. Simply visit reprota.in, browse the service category you need — from plumbing and electrical work to cleaning and painting — then choose a provider based on ratings, reviews, and pricing. You can book instantly or request a custom quote, and our platform handles secure payments so you can focus on getting the job done right.
02
How do I hire a service provider on Reprota?
Hiring on Reprota is easy and takes just a few steps. Search for the service you need, compare providers by their profiles, ratings, and experience, then book your preferred pro directly through the platform. You'll receive a booking confirmation, and the provider will show up at the agreed time. After the job is complete, you can leave a review to help other homeowners make informed decisions.
03
How can vendors join Reprota as service providers?
If you're a skilled professional looking to grow your business, joining reprota.in as a vendor is straightforward. Click "Join as a Provider" on our website, complete your profile with your skills, service area, and availability, and submit your verification documents. Our team reviews applications within 2–3 business days. Once approved, you'll start receiving booking requests from homeowners in your area.
04
How does the payment process work?
Reprota offers a secure, cashless payment system. Customers can pay through the platform using credit/debit cards, UPI, or net banking. Payments are held safely until the job is confirmed complete, at which point funds are released to the service provider. This protects both parties and ensures you only pay for work that's actually done. Reprota never stores your full card details — all transactions are encrypted and PCI-compliant.
05
What service categories are available on Reprota?
Reprota covers a wide range of home services including plumbing, electrical work, home cleaning, painting, carpentry, appliance repair, pest control, landscaping, HVAC servicing, and more. We're constantly expanding our service categories based on customer demand. Visit reprota.in to explore the full list of available services in your city.
06
How do I book a service on Reprota?
Booking a service on Reprota takes under two minutes. Go to reprota.in, select your service category, enter your location, and pick a date and time that works for you. You'll see available providers along with their ratings and pricing. Select your preferred pro, confirm the booking, and you'll receive an instant confirmation via SMS and email. It's that simple.
07
How can I reach Reprota customer support?
Our support team is available 7 days a week to help you with any questions or concerns. You can reach Reprota customer support through the in-app chat, by emailing support@reprota.in, or by calling our helpline. We aim to respond to all queries within a few hours. For urgent issues during an active booking, our priority support line ensures you get help right away.
08
How does Reprota verify and vet service providers?
Safety is a top priority at Reprota. Every provider goes through a multi-step verification process that includes government-issued ID verification, background checks, proof of skills or trade certifications, and in-person or video interviews for select categories. We also monitor ongoing customer reviews and ratings. Providers who fall below our quality standards are removed from the platform. You can look for the "Reprota Verified" badge on provider profiles for added peace of mind.
09
Which cities and areas does Reprota currently serve?
Reprota is currently operational in major cities and expanding rapidly. You can check if your area is covered by entering your pin code or city name on reprota.in. If we're not yet in your area, you can sign up to be notified as soon as Reprota launches near you. We're growing our network of providers every month to reach more homeowners across the country.
10
Can I cancel or reschedule a booking on Reprota?
Yes, Reprota offers a flexible cancellation and rescheduling policy. You can cancel or reschedule your booking free of charge up to 24 hours before the scheduled appointment through your account dashboard or the app. Cancellations made within 24 hours may incur a small fee to compensate the provider for their reserved time. Refunds for eligible cancellations are processed within 3–5 business days back to your original payment method.
Still have questions? Our team is happy to help.
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